What happens
Our own servers and name servers, whether we built the site or took it on. Domains and records managed here.
What it takes
Three months minimum, then month to month and yours to move after that.
Rescue
It's underperforming
Sometimes the honest answer is that it isn't worth saving.
What that actually means
01 What happens
We go through the live site properly - what's working, what's failing, what's holding it back. Then you get a straight answer, including the one where fixing costs more than replacing.
02 You end up with
A written diagnosis, in plain English, with a recommendation you can act on whoever does the work.
03 What it takes
A proper look is paid work, quoted before we start. Scoping a build you've already commissioned is part of the quote.
04 If you're an agency
Under your name. The findings arrive as yours to present.
Fix what's wrong
It's broken
Not a rebuild. The same site, working properly.
What that actually means
01 What happens
Slow pages, broken journeys, code that's been patched by four people over ten years. We go in and sort it out - refactoring where the structure is the problem, repairing where it isn't.
02 You end up with
The same site, faster and safer to change. You keep everything that already works.
03 What it takes
Access to the site and its code, and a look before a price. We don't quote a fix we haven't seen.
04 If you're an agency
Under your name. We'll work in your repository and to your standards.
Add functionality
It's missing something
The thing it can't do yet.
What that actually means
01 What happens
Booking, payments, a members' area, a feed from a system you already use - built into the site that's already up. No full rebuild, and no need to move it.
02 You end up with
The new thing working, and the rest of the site untouched.
03 What it takes
A working site and a description of what's missing. Quoted before we start.
04 If you're an agency
Under your name. Quoted to you, delivered as you.
Bring it with you
It's poorly hosted
Change the host, not the site.
What that actually means
01 What happens
We move the site to our servers as it is. Same site, same look, same content - on infrastructure we run ourselves, with the domain and its records managed here.
02 You end up with
A site that's properly looked after, and a number to ring when it isn't. Nothing rebuilt, nothing to relearn.
03 What it takes
Access to the current host and the domain. Most moves happen inside a day, with no visible downtime.
04 If you're an agency
Under your name. We can host your whole portfolio and stay off the invoice.
In flight
Hosting
Where it lives
What happens
Our own servers and name servers, whether we built the site or took it on. Domains and records managed here.
What it takes
Three months minimum, then month to month and yours to move after that.
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Support
When it goes wrong
Something will go wrong eventually. Extinguisher in one hand, spanner in the other.
What that actually means
01 What happens
When something breaks, you talk to the people who know the build. A site that's down gets looked at the moment we know.
02 You end up with
A fix, and a plain answer about what caused it.
03 What it takes
Ad-hoc by default, or a retainer shaped around what you actually need. Next working day as standard; a site that's down comes first.
04 If you're an agency
Under your name. Your client rings you, you ring us and the fix arrives as your work.
Re-design & rebuild
When it's time for a new one
Three years from now, we're still the people who know this site.
What that actually means
01 What happens
Your site stays live while we work. We scope what's changing and tell you whether it's a new look over what's there, or a new build underneath.
02 You end up with
A site that looks current and does what the business needs now. Re-launched doing more than it did.
03 What it takes
A brief for what should change. A new look costs less than a new build; new functionality is quoted on top of either.
04 If you're an agency
Under your name. The client you won three years ago is still yours.
Ready for lift-off?
Tell us the job and we'll come back the next working day. All four bits help.
Rather just talk?
No deck, no pitch. Ring us, or take twenty minutes in the diary.