What happens
Our own servers and name servers, whether we built the site or took it on. Domains and records managed here.
What it takes
Twelve months minimum, then month to month with a calendar month's notice.
Your vision is our mission · Est. 2000
We build things that take off.
Websites and custom development for direct clients and agencies - new builds, rebuilds, rescues and new functionality for sites already live. Designed, developed, hosted and supported by the people who do the work.
Mission Control
Where are you right now?
Plan
Step 01 of 05
Nothing gets drawn until we know what we're drawing.
What that actually means
01 What happens
We ask the questions, you make the decisions. We scope how you'll manage it, how it's structured and what it has to connect to.
02 You end up with
A written scope, a structure and an agreed route - the whole job in front of you before you commit to it.
03 What it takes
About a week; two if the scope is still open.
04 If you're an agency
Under your name. You lead the scoping call - we brief you, not your client.
Design
Step 02 of 05
The shape of it, settled while it's still cheap to change.
What that actually means
01 What happens
Form takes shape over the blueprint - proportion, type, the feel of it. We design what will be built, rather than a concept that dies in development.
02 You end up with
Signed-off designs, before a line of code. You know what you're buying.
03 What it takes
From a week if the brief is clear. Revisions add time.
04 If you're an agency
Under your name. Work from your designs or ours, and we'll supply flat files if you'd rather we weren't on the call.
Build
Step 03 of 05
The part where it stops being a picture.
What that actually means
01 What happens
We write it in the open. Structure first, polish second. Whatever was agreed at planning is what gets built - no substitutions once the price is set.
02 You end up with
A working site ready for test, and a codebase you can take elsewhere. Anything licensed is named and priced up front, with no surprise annual fee to keep it working.
03 What it takes
Scoped per project. We will not guess a duration.
04 If you're an agency
Under your name. We work to your standards and hand the code to you, not to your client.
Test
Step 04 of 05
Everything that can go wrong gets to go wrong here first.
What that actually means
01 What happens
We fire it up on the pad - every path, edge case and break point - before anyone else does.
02 You end up with
A site that's been broken on purpose, then fixed. Sign-off is yours before it goes live.
03 What it takes
About a week; two on a large build.
04 If you're an agency
Under your name. Sign-off comes to you, and you take it to your client.
Launch
Step 05 of 05
Ignition. It goes live and meets the world.
What that actually means
01 What happens
You pick the day. We move it across, watch it land and stay on it while the domain records settle.
02 You end up with
A live site on the day you chose, with nothing left to do on your side but tell people.
03 What it takes
Access to the domain and the current host a few days before. Cutover itself takes hours, not days.
04 If you're an agency
Under your name. Your client never sees a Devision address, and the launch email comes from you.
In flight
Hosting
Where it lives
What happens
Our own servers and name servers, whether we built the site or took it on. Domains and records managed here.
What it takes
Twelve months minimum, then month to month with a calendar month's notice.
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Support
When it goes wrong
Something will go wrong eventually. Extinguisher in one hand, spanner in the other.
What that actually means
01 What happens
When something breaks, you talk to the people who know the build. A site that's down gets looked at the moment we know.
02 You end up with
A fix, and a plain answer about what caused it.
03 What it takes
Ad-hoc by default, or a retainer shaped around what you actually need. Next working day as standard; a site that's down comes first.
04 If you're an agency
Under your name. Your client rings you, you ring us and the fix arrives as your work.
Re-design & rebuild
When it's time for a new one
Three years from now, we're still the people who know this site.
What that actually means
01 What happens
Your site stays live while we work. We scope what's changing and tell you whether it's a new look over what's there, or a new build underneath.
02 You end up with
A site that looks current and does what the business needs now. Re-launched doing more than it did.
03 What it takes
A brief for what should change. A new look costs less than a new build; new functionality is quoted on top of either.
04 If you're an agency
Under your name. The client you won three years ago is still yours.
Ready for lift-off?
Tell us the job and we'll come back the next working day. All four bits help.
Rather just talk?
No deck, no pitch. Ring us, or take twenty minutes in the diary.